Role: Customer Care Advisor providing client support for an international company providing sports and range of really interesting GPS/IT products
Salary: £17,000 a year, plus excellent benefits. This is a full time permanent position.
Location: Southampton, UK
We are looking for a fluent Polish speaker with English to provide product support for one of the country’s best known navigation and sports IT product suppliers.
This is a great role for somebody who maybe has finished university recently and is looking to join a company that provides full training and excellent company benefits – pension, healthcare, life insurance – details on application.
We are looking for a bright and enthusiastic person with a strong ‘phone manner who enjoys speaking with customers and helping answer any questions they have.
You should have some experience of customer support plus solid IT knowledge and a desire to learn about new technologies.
An interest in gadgets and technology is a definite advantage and so is an interest in outdoor and fitness pursuits
The role pays £17,000 a year plus excellent benefits. The company offers car-sharing, changing rooms for those who like to cycle in, subsidised canteen, off-road parking, and health and pension. It is a very supportive company.
You will be mainly responsible for answering the ‘phone, emails and postal enquiries offering both pre & post sales advice to clients. This will be basic technical role – you will be given full training.
Here are some of the key duties:
Respond to customer calls and emails efficiently working to targets.
Investigate customer’s problems, providing quality, accurate and factual replies; escalating customer queries as required.
Consistently maximize work output.
Continually improve knowledge of the technologies developed by the company.
Identify growing problems and bring these to the attention of a Team Manager or Second Level Technical Support.
And here are some of the main candidate requirements:
Strong computer skills, Microsoft Office, Word, Excel, experience of Mac and CRM systems would be an advantage
Full training given on company products and systems
Experience of working in a customer focused environment, preferably on inbound calls, or in a technical support function.
High level of spoken and written English required as training is provided in English
Strong phone manner with the ability to adapt your response to the technical level of the customer.
Qualified to GCSE level or equivalent.
Language Skills: Strong English – and fluent Polish is necessary
For more information, full job description and an informal chat, please email your CV quickly to michael@box5594.temp.domains and phone anytime, including evenings and weekends on +44 (0)7783 707 949 for an informal chat.